Refund policy

Last updated: 8 September 2026

vespern sells food supplements online to customers in the United Kingdom. This policy sets out your rights to cancel, return and get refunds, in line with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. We keep it in plain English — the law gives you real rights and we honour them fully.

Your 14-day right to cancel

Buy online and you can change your mind. You have the right to cancel any order within 14 days of receiving it, for any reason, by emailing vespernstore@gmail.com with your order number. No phone queues, no forms.

• We refund the full product price plus standard delivery.
• Post the items back within 14 days of cancelling — we'll email you the return instructions when you request your refund. Unless the item is faulty or we sent the wrong thing, return postage is at your cost — we recommend a tracked service.
• For health and hygiene reasons, the statutory right to cancel does not apply to products that have been unsealed or used. That's the law's exception for sealed food and supplement products — but we don't leave you stuck: see our 30-day guarantee below.

Our 30-day guarantee

Longer than the law requires, because sending back an unopened tub shouldn't be a battle:

• Unopened and resalable: request a refund within 30 days of delivery and we'll refund the full product price. No restocking fees, no deductions.
• Opened and used: tell us what didn't work for you. We'll advise on dosing and stacking, or offer a credit where that's fair. One goodwill claim per product, per customer.

Faulty, damaged or wrong item

• Report it within 30 days of delivery with your order number and a photo.
• Choose a full refund or free replacement — your call.
• We pay the return postage on faulty, damaged or incorrect items, and refund your original delivery cost too.

How refunds are paid

• Refunds go back to your original payment method.
• By law within 14 days of us receiving your return — in practice usually 3–5 working days.
• Standard delivery is refunded when you cancel an entire order; upgraded express delivery is not refundable.

How to start a return

Email vespernstore@gmail.com with your order number and the reason. We reply within one working day (Mon–Fri) with clear return instructions — please don't post anything back until we confirm. One email does it all.

Business details: vespern · Manchester, United Kingdom · vespernstore@gmail.com — replies within one working day.